Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

To make a return, you can contact us at customer.service@newtweu.com. Please note that returns must be sent to the following address:&nbsp ;

Bigblue (Tupperware)

ZAC du Long Buisson,
2 Rue Roland Garros, 27930 Guichainville, France

If your return is accepted, we will send you a return label along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any return-related questions at customer.service@newtweu.com.

Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess the problem and resolve it.

Exceptions / non-returnable items
Certain types of items cannot be returned, such as perishable goods (like food, flowers, or plants), custom products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous products, flammable liquids, or gases. Feel free to contact us if you have any questions or concerns about your specific item.

Unfortunately, we cannot accept