Terms of service
GENERAL CONDITIONS OF USE
Effective date: May 1, 2026
1 - OBJECT
The purpose of these general conditions of use is to define the terms and conditions of use of the services offered on the site as well as to define the rights and obligations of the parties in this context. The products offered for sale are goods related to the preparation, cooking, conservation, storage, transport, reheating, presentation or service of food, as well as kitchen utensils, food containers, storage accessories, textile products or any other related item, offered for sale on the site (hereinafter, the “Products”). The services refer to the use of the site and its various functionalities, including in particular navigation, consultation of the catalog, creation of an account, subscription to a newsletter, purchase of the Products offered, as well as any other functionality accessible on the Site (hereinafter: the “Services”).
In particular, they are accessible and printable at any time via a direct link at the bottom of the site's home page.
They may be supplemented, if necessary, by conditions of use specific to certain Services. In the event of a contradiction, the specific conditions prevail over these general conditions.
2 – SERVICE OPERATOR
The Services are operated by the company OOBO, a public limited company with share capital of 249,332 euros, registered with the PARIS RCS under number 642 041 198, whose head office is located at 1 rue de Stockholm, 75008 PARIS (hereinafter: the “Company”).
The Company can be contacted using the following contact details:
Postal address: 1 rue de Stockholm, 75008 PARIS
Email Address: contact@newtweu.com
3 – ACCESS TO THE SITE AND SERVICES
The Services are accessible, subject to the restrictions provided on the site:
- to any natural person with full legal capacity to commit to these general conditions. The natural person who does not have full legal capacity can only access the Site and the Services with the agreement of their legal representative;
(hereinafter: the “User”).
4 – ACCEPTANCE OF THE GENERAL CONDITIONS
Acceptance of these general conditions is indicated by a check box in the registration and/or contact form. This acceptance can only be full and complete. Any membership subject to reservation is considered null and void. The User who does not agree to be bound by these general conditions must not use the Services.
5 – REGISTRATION ON THE SITE
Use of the Services is not conditional on registration on the site, except in the case of purchase of Products.
In the event of registration by the user, this automatically results in the opening of an account in the name of the User (hereinafter: the “Account”), giving him access to a personal space (hereinafter: the “Personal Space”) which allows him to manage his use of the Services in a form and according to the technical means that the Company deems most appropriate to provide said Services.
The User guarantees that all the information he gives in the registration form is accurate, up to date and sincere and is not tainted by any misleading character.
He undertakes to update this information in his Personal Space in the event of modifications, so that it always corresponds to the aforementioned criteria.
The User is informed and accepts that the information entered for the purposes of creating or updating his Account constitutes proof of his identity. The information entered by the User is binding upon validation.
The User can access their Personal Space at any time after identifying themselves using their login ID and password.
The User undertakes to use the Services personally and not to allow any third party to use them in their place or on their behalf, unless they bear full responsibility.
He is also responsible for maintaining the confidentiality of his username and password. He must immediately contact the Company using the contact details mentioned in Article 2 hereof if he notices that his Account has been used without his knowledge. It recognizes the Company's right to take all appropriate measures in such a case.
6 – DESCRIPTION OF SERVICES
The User has access to the Services described on the site, in a form and according to the functionalities and technical means that the Company deems most appropriate.
7 – FREE OR PAID SERVICES
The use of the Services is free with the exception of the purchase of Products offered for sale on the site.
The price of the Products is indicated on the site.
Unless otherwise stated, they are expressed in euros and all French taxes included.
The Company reserves the right, at its free discretion and according to terms of which it will be the sole judge, to propose promotional offers or price reductions.
The price of our Products may be subject to review by the Company at any time, at its discretion.
The prices of our Products are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part or content
thereof) at any time and without notice.
We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.
The purchase of the Products is subject to invoices which are communicated to the User by any useful means.
The terms of payment of the price of the Products are described on the site.
Payment is made by direct debit from the User's bank card number.
The direct debit is implemented by the payment provider designated on the site, who alone keeps the User's bank details for this purpose. The Company does not keep any banking details.
The User guarantees to the Company that he has the necessary authorizations to use the chosen payment method. It undertakes to take the necessary measures so that the automatic debit of the price of the Products can be carried out.
The User is informed and expressly accepts that any late payment of all or part of a sum due when due will automatically result, without prejudice to the provisions of article 12 and without prior notice:
(i) the forfeiture of the term of all sums owed by the User and their immediate payment;
(ii) the immediate suspension of current Products until full payment of all amounts owed by the User;
(iii) the invoicing for the benefit of the Company of late payment interest at the rate of three times the legal interest rate, based on the amount of all sums owed by the User.
8 – DATA
The User expressly acknowledges and accepts:
(i) that the data collected on the site and on the Company's computer equipment attest to the reality of the operations carried out within the framework hereof;
(ii) that these data constitute the only mode of proof accepted between the parties, in particular for the calculation of the sums due to the Company.
The User can access this data in their Personal Space.
9 – USER OBLIGATIONS
Without prejudice to the other obligations provided for herein, the User undertakes to respect the following obligations:
The User undertakes, in his use of the Services, to respect the laws and regulations in force and not to infringe the rights of third parties or public order.
In particular, he is solely responsible for the proper completion of all formalities, particularly administrative, tax and/or social, and for all payments of contributions, taxes or duties of all kinds which are his responsibility, where applicable, in relation to his use of the Services. The Company cannot be held liable in this respect under any circumstances.
The User acknowledges having read on the site the characteristics and constraints, particularly technical, of all the Services. He is solely responsible for his use of the Services.
The User is informed and accepts that the implementation of the Services requires that he be connected to the internet and that the quality of the Services depends directly on this connection, for which he is solely responsible.
The User undertakes to provide the Company with all the information necessary for the proper execution of the Services. More generally, the User undertakes to actively cooperate with the Company for the proper execution of these terms.
The User must take the necessary measures to save by his own means the information he deems necessary, of which no copy will be provided.
10 – USER WARRANTY
The User indemnifies the Company against any complaints, claims, actions and/or demands whatsoever that the Company may suffer as a result of the User's violation of any of its obligations or guarantees under these general conditions.
He undertakes to compensate the Company for any damage it may suffer and to pay all costs, charges and/or penalties that it may have to bear as a result.
11 – PROHIBITED BEHAVIOR
It is strictly prohibited to use the Services for the following purposes:
- the exercise of illegal, fraudulent activities or activities that infringe the rights or security of third parties,
- breach of public order or violation of laws and regulations in force,
- intrusion into the computer system of a third party or any activity likely to harm, control, interfere, or intercept all or part of the computer system of a third party, or violate its integrity or security,
- sending unsolicited emails and/or prospecting or commercial solicitation,
- manipulations intended to improve the referencing of a third-party site,
- assistance or incitement, in any form and in any manner whatsoever, to one or more of the acts and activities described above,
- and more generally any practice diverting the Services for purposes other than those for which they were designed.
Users are strictly prohibited from copying and/or diverting for their own purposes or those of third parties the concept, technologies or any other element of the Company's site.
Also strictly prohibited are: (i) any behavior likely to interrupt, suspend, slow down or prevent the continuity of the Services, (ii) any intrusions or attempted intrusions into the Company's systems, (iii) all misappropriation of the site's system resources, (iv) any actions likely to impose a disproportionate load on the latter's infrastructure, (v) all breaches of security and authentication measures, (vi) all acts likely to infringe the rights and financial or commercial interests or moral of the Company or users of its site, and finally more generally (vii) any breach of these general conditions.
It is strictly prohibited to monetize, sell or grant all or part of access to the Services or the site, as well as to the information hosted and/or shared there.
12 – SANCTIONS FOR BREACHES
In the event of a breach of any of the provisions of these general conditions or more generally, an infringement of the laws and regulations in force by a User, the Company reserves the right to take any appropriate measure and in particular to:
(i) suspend or terminate access to the Services of the User, author of the breach or offense, or having participated in it,
(ii) delete any content posted on the site,
(iii) publish on the site any information message that the Company deems useful,
(iv) notify any authority concerned,
(v) take any legal action.
13 – COMPANY LIABILITY AND GUARANTEE
The Company undertakes to provide the Services diligently and according to the rules of the art, it being specified that it has an obligation of means, to the exclusion of any obligation of result, which Users expressly recognize and accept.
The Company has no knowledge of the Content posted online by Users as part of the Services, on which it does not carry out any moderation, selection, verification or control of any kind and with respect to which it only acts as a hosting provider.
Consequently, the Company cannot be held responsible for Content, the authors of which are third parties, any possible claim having to be directed firstly towards the author of the Content in question.
Content harmful to a third party may be notified to the Company in accordance with the procedures provided for in Article 6 I 5 of Law No. 2004-575 of June 21, 2004 for confidence in the digital economy, the Company reserving to take the measures described in Article 12.
The Company declines all responsibility in the event of possible loss of the User's information, the latter having to save a copy and not being able to claim any compensation in this respect.
The Company undertakes to carry out regular checks to verify the operation and accessibility of the site. As such, the Company reserves the right to temporarily interrupt access to the site for maintenance reasons. Likewise, the Company cannot be held responsible for temporary difficulties or impossibilities in accessing the site which may be due to circumstances external to it, force majeure, or which may be due to disruptions in telecommunications networks.
The Company does not guarantee Users (i) that the Services, subject to constant research to improve their performance and progress, will be completely free of errors, defects or defects, (ii) that the Services, being standard and in no way offered for the sole intention of a given User based on their own personal constraints, will specifically meet their needs and expectations.
In any event, the liability likely to be incurred by the Company hereunder is expressly limited to proven direct damage suffered by the User.
14 – INTELLECTUAL PROPERTY
The systems, software, structures, infrastructures, databases and content of all kinds (texts, images, visuals, music, logos, brands, database, etc.) operated by the Company within the site are protected by all intellectual property rights or rights of database producers in force. Any disassembly, decompilation, decryption, extraction, reuse, copying and more generally, any acts of reproduction, representation, distribution and use of any of these elements, in whole or in part, without the authorization of the Company are strictly prohibited and may be subject to legal proceedings.
15 – PERSONAL DATA
The Company practices a personal data protection policy, the characteristics of which are explained in the document entitled “Confidentiality Charter”, of which the User is expressly invited to read on the site.
16 – ADVERTISING
The Company reserves the right to insert on any page of the site and in any communication to Users any advertising or promotional messages in a form and under conditions of which the Company will be the sole judge.
17 – LINKS AND THIRD PARTY SITES
The Company cannot under any circumstances be held responsible for the technical availability of websites or mobile applications operated by third parties (including its possible partners) to which the User may access via the site.
The Company assumes no responsibility for the content, advertising, products and/or services available on such third-party sites and mobile applications, which are governed by their own conditions of use.
The Company is also not responsible for transactions between the User and any advertiser, professional or merchant (including any partners) to whom the User may be directed via the site and cannot under any circumstances be a party to any possible disputes whatsoever with these third parties concerning in particular the delivery of products and/or services, the guarantees, declarations and other obligations whatsoever to which these third parties are bound.
18 – MODIFICATIONS
The Company reserves the right to modify these general conditions at any time.
The User will be informed of these modifications by any useful means.
The User who does not accept the modified general conditions must unsubscribe from the Services.
Any User who uses the Services after the entry into force of the modified general conditions is deemed to have accepted these modifications.
19 – LANGUAGE
In the event of a translation of these general conditions into one or more languages, the language of interpretation will be the French language in the event of contradiction or dispute over the meaning of a term or provision.
20– APPLICABLE LAW AND JURISDICTION
These general conditions are governed by French law.
In the event of a dispute over the validity, interpretation and/or execution of these general conditions, the parties agree that the courts of Paris will have exclusive jurisdiction to judge the matter, unless mandatory procedural rules to the contrary.
21 – ENTRY INTO FORCE
These general conditions came into force on May 1, 2026